Skip to main content
CoReceptionist
SECURITY & COMPLIANCE · 2 MIN · UPDATED SEP 2026

Review a screening hold

When a visitor matches, they wait at the kiosk and no badge prints until someone reviews the match.

1
Get alertedHosts chosen in ITAR Configuration are emailed. The dashboard's Pending Screening Alerts card shows how many are waiting.
2
Open the matchIn the Visitor Log, use Needs review, then View details on the visitor. The ITAR Screening section shows the list, the matched name and the match score.
Visitor Log with screening results
3
Record a decisionUnder Admin Review, choose Cleared, Confirmed match or Escalated and add notes. The decision is kept for your audit trail.
4
What the visitor seesThe visitor sees "One more step" and is asked to take a seat until your team follows up.
Kiosk screening hold message
TIPUnreviewed matches are escalated and re-alerted after a set time.
Was this helpful?
Related articlesSet up ITAR and watchlist screeningSecurity & Compliance →Use the visitor logVisitors & Pre-registration →

Still stuck? Talk to a human