Resources / Knowledge Base / Troubleshooting / Badge printer errors and fixes
TROUBLESHOOTING · 2 MIN · UPDATED SEP 2026
Badge printer errors and fixes
The kiosk shows a named error with the fix when a badge doesn't print. The common ones are below.
1
Printer cover is openPress both sides of the cover down until it clicks. Wait for the status light to turn green, then print again.
2
Paper jamOpen the cover and gently remove the jammed label without pulling against the cutter. Re-seat the roll, close the cover and print again.
3
No roll detected or roll not recognisedRe-seat a 62 mm DK-2205 or DK-2251 roll. Then use Find printer and auto-set up roll in Printer set-up.
4
Could not connect or lost connectionCheck the printer is on and its wireless light is lit. In Printer set-up tap Refresh and select the printer again.
5
Printer is busy or too hotWait for the current job to finish, or leave it idle for a few minutes to cool. If the Editor Lite light is on, hold the Editor Lite button until it goes out.
6
Printer model not supportedThe kiosk prints on the Brother QL-820NWB. Select it from the printer list.
TIPStill stuck? Power the printer off, wait ten seconds, power it on and print a test badge.
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